Need a hand with the app, your subscription, or your account? Email info@upwardexec.com and a person will reply.
Signing in
Upward Exec has no passwords. Enter your email address and we send you a six-digit code, which signs you in on that device. The code is good for ten minutes; if it expires, just ask for another.
If the code does not arrive, check your spam folder first. If it still has not appeared after a few minutes, email us and we will look into it.
Your subscription
Upward Exec is a monthly subscription, billed through the App Store or Google Play depending on where you installed the app. Because the stores handle the billing, changing or cancelling a subscription is done there rather than by us.
- iPhone or iPad: open Settings, tap your name, then Subscriptions.
- Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions.
Cancelling stops the next renewal. You keep access until the end of the period you have already paid for.
Moving to a new phone
Install the app, sign in with the same email address, and your messages are there. If the app does not recognise your subscription, open Settings and tap Restore Purchases.
Notifications
Notifications are optional. You can turn them off in your phone’s settings without affecting anything else — your messages still arrive in the app.
Deleting your account
You can delete your account and its data from inside the app, under Settings. See Account & Data Deletion for what is removed and what we are required to keep.
Anything else, or something not working as it should: info@upwardexec.com.